The Quality Performance Mark

We were the first organisation in Wales to secure the Advocacy Quality Performance Mark (QPM) and continue to hold this prestigious award, once again succesfully attaining the QPM in February 2022.

To gain the QPM, advocacy providers must undergo a rigorous external assesment from the National Development Team for Inclusion (NDTi) every 3 years; including a site visit where NDTi assessors have direct contact with the advocacy team and the people they support.

“The Advocacy Quality Performance Mark is only awarded to advocacy organisations who can demonstrate that they are providing excellent services to people often experiencing challenging situations in their lives.  It indicates that they have the training and policies in place to ensure people’s rights are upheld and their preferences are heard and responded to.” - Gail Petty, QPM Manager and Lead for Advocacy and Rights at NDTi 

Highlighted areas of good practice at Advocacy Matters (Wales)

• Highly values led organisation with a passionate, dedicated, skilled and knowledgeable team.

• Robust and focused policies and procedures in place which underpin excellent advocacy practice.

• Good systems and processes in place to manages work flow and service delivery to a high standard.

• Strong organisational leadership and management that is grounded in the principles of independent advocacy.

• AMW have a strong sense of Clarity of Purpose and of its Independence and this runs throughout all levels of the organisation.This supports the delivery of assertive and effective advocacy provision.

• Services were seen to be responsive and highly person centred. Advocates are thoughtful and reflective in their advocacy delivery.

• AMW have an exceptional approach to impact recording and reporting.

• Robust approach to understanding the needs of the population served and in achieving resources to provide support to meet particular areas of need.

• AMW’s website is a great resource: accessible, providing clear information about services available. The website also contains a number of excellent videos explaining the advocacy service as well as digital stories of a number of people.

• AMW’s Voices Group keeps the views of people who use services at the heart of the organisation. The ambassador role played by people who have used services is a fantastic way of involving people in the organisation and of promoting services to others.