Service user feedback 2023-2024
Each service user whose independent advocacy case was resolved during 2023-24 was asked what they thought about the service they had received.
100% of our clients who provided feedback were satisfied with the service they received,
with 90% feeling the service was very good or excellent.
95% of our clients who provided feedback felt that the service had been helpful for them,
With 84% feeling that the service was either very or extremely effective.
Service users were also asked if there was anything else they wanted us to know; we received the following comments.
'Thanks for everything.'
'How very helpful and kind you all are and a big thank you to (the advocate).'
'(The advocate) was very good, I liked her very much.'
'Really friendly and offered great support.'
'The young lady who helped me to claim for PIP benefit. She was very understanding of my needs, very patient with me, explained what was happening. Thank you for your help.’
‘(The advocate) was very helpful to me. I enjoyed her visits.’
‘(The advocate) was very professional, listening to my concerns and following through for me.’
(Data from AMW evaluation process Apr-2023 to Mar-2024)